Six Rules of Customer Service

Here are six simple rules to follow to guide you and your team.  If you want the edge on your competition, follow these for success.

1. PEOPLE BEFORE PAPERWORK - Paper won't walk away, but the customer might.
2. DON'T BE TOO BUSY TO BE NICE - Being busy is not permission to be rude
3. RUSHING THREATENS CUSTOMERS - Don't be cold and unfriendly.  Make the experience great.
4. DO NOT USE COMPANY JARGON ON CUSTOMERS - Just because you understand doesn't mean they do.
5. BE FRIENDLY BEFORE YOU KNOW WHO IT IS - Don't discriminate. Deliver the same great service to all.
6. "THERE YA GO" IS NOT "THANK YOU" AND "UH HUH" IS NOT "YOU'RE WELCOME" - Show clearly that you appreciate the customer's business