Company Profile: Foot and Ankle Specialists of the Mid-Atlantic (FASMA) is a diverse group of foot and ankle surgeons, dedicated to providing advanced and comprehensive foot and ankle care, to all patients, in a warm and caring environment. FASMA doctors offer a full scope of surgical and non-surgical treatment options, emphasizing open communication and patient education. It is FASMA’s aim to relieve patients of pain, and facilitate a quicker return to a high level of function. FASMA works with the referring physicians to ensure good health and continuity of care. http://www.footandankle-usa.com
Our Challenge: Our physician offices were looking for help to lessen the work-load of our receptionists. They were too distracted answering phones and making appointments to efficiently greet and checkout patients visiting the practice. Our own success was overburdening the front desk staff and limiting the attention they could spend with patients.
Our Solution: One year ago, the Kensington and White Oak/Silver Spring Divisions of FASMA retained Intelligent Office’s Remote Receptionists to answer and direct all calls and schedule patients. We have also utilized Intelligent Office's conference room space for multiple group-training sessions and we were totally impressed with the congeniality of all of IO's employees, the space and IT options at their facility available for our needs.
Working with the Intelligent Office has benefited our staff as well as our patients. Transferring calls to IO has freed the front desk to offer the concierge-style care to patients, in our office, giving them the attention they deserve. Our in-office staff is more productive and focused on patient care. Also, with the multiple receptionists present, at IO, to answer our calls, patients calling our office are rarely put on hold making us look that much better! While we have not really saved money, there is a "value-added" benefit that IO offers by taking the burden off our receptionists, which ultimately leads to happier staff and better patient care. Happier employees, in our offices, keep our staffing stable. Happy staff makes happy doctors!
We have referred colleagues to and will continue to refer friends and colleagues to Intelligent Office. IO becomes part of your office team. They are friendly, dedicated to the success of the companies they represent and they do what is needed for the success of all involved. IO learned what we do, how we work, and what we expect of all of our in-house employees. They excel at all levels and are an integral part of our team!
A) What are some ways the Intelligent Office has made your business more effective? "I am particularly impressed by the phone/reception staff. They seem to know intuitively which calls to send to voice mail and which calls are urgent enough that they should call me on my cell phone. The operation is seamless and certainly makes my job easier." B) What has been your client feedback about our phone reception/office space? "All of our clients and members remark about the space. It is tastefully appointed and always spotless." C) What can we do to help your business grow in 2010? "Nothing more than you are doing now!"
Company Profile: Sentral Building Services LLC (“Sentral”) is a innovative building services company that offers core janitorial services, including but not limited to daily cleaning, day staff service, attendants and light maintenance. The principals of the company have over 100 years of combined experience in real estate and the building service industries and strong regional contacts with building owners and management companies. www.sentral-llc.com
"Sentral Building Services has been a client of Intelligent Office for over5 1/2 yrs, utilizing professional mail services, live answer receptionists, copy services, and conference rooms. IO has been an integral part of Sentral’s business goals-business model in being a virtual service provider & keeping overhead low. This is accomplished while maintaining a very professional first line answering service that clients and our staff find seamless. It has allowed us to save money while providing services at a required level during and after hours. It has also improved our work/life balance by keeping this part of our business simple yet consistent. I would refer a friend or colleague to Intelligent Office as it offers nice offices if required and a great, friendly, professional staff…just nice people. The most beneficial aspect of being a member of Intelligent Office is the reliability of the staff and relationships made. All business is built on trust and relationships. IO Rockville has provided a warm, friendly environment that allows Sentral to focus on our core business of cleaning. Since our start as an organization, with IO’s assistance, Sentral has grown to a company of 250+ employees. Even as we’ve grown, we are still able to utilize and take advantage of what IO has provided over the years to our staff and clients. We are most appreciative and grateful for their dedication to making Sentral a seamless, communicative organization."
A) What are some ways the Intelligent Office has made your business more effective? "The central location of the Intelligent Office in Rockville allows Color Impressions to become more effective when handling shipments and packages." B) What has been your client feedback about our phone reception/office space? "Our clients enjoy being greeted with a live friendly voice that directs them to the appropriate person. There is no time that is wasted being transfered to the wrong employee." C) What can we do to help your business grow in 2010? "Color Impressions needs to get the word out about expansion into embroidery and screen printing. We developed Color Threads, a division of Color Impressions, and we need to let everyone know about our new services." D) Any additional comments? "The staff of Intelligent Office are professional and friendly, assets to any small company that wants to be perceived in the same manner."
A) What are some ways the Intelligent Office has made your business more effective? "For starters, the staff are a delight to work with – Jonathan and the Ladies are always positive, upbeat, and make coming in to the office a pleasure. Whenever I need a meeting room, or simply drop by and need to access my email via my laptop, there is always an office I can use." B) What has been your client feedback about our phone reception/office space? "When I met recently with a service provider at the office, he was made very welcome, and in fact, he did not even know that I had only a virtual office there." C) What can we do to help your business grow in 2010? "To be candid, the only way my business can grow in 2010 is if the economy picks up and construction and property management companies again begin hiring. Intelligent Offices has played a significant role in the success of my brand new company in 2009!" D) Any additional comments? "I have referred several colleagues to Intelligent Office primarily because of the location of their Rockville operation; the ease of access; the professionalism and friendliness of the IO staff; and the way my clients and candidates are treated so professionally."
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