Business owners often fulfill multiple roles within their business without even knowing. From answering phones to customer service and more, business owners can find themselves in organizational quicksand that eventually swallows the business completely.
It can be difficult to recognize when this is happening – either because it’s how the business has always operated, or the day-to-day grind hasn’t allowed the owner time for reflection. So how do you know when it’s time for small business support services?
When business calls are going to voicemail. Having a reliable first point of contact is vital for developing businesses. When potential customers call, businesses must be equipped to answer the call, provide a high level of service, and follow up on that call. If calls are going to voicemail, potential customers are likely to move on to a competitor that provides a more valuable experience.
When client issues are left unaddressed. Attracting new customers is important, but even more important is retaining existing customers. These customers are willing to work through issues if they feel their concerns are being recognized and changes are coming. If these issues are pushed to the side as you tend to other matters, you can expect to lose their loyalty.
When you’ve missed multiple appointments. Even the most organized business owners can slip up here and there, but missing multiple meetings is a sign of being overwhelmed. Time is highly valued in the business world, and wasting it is a surefire way to irritate potential partners.
When outdated technology is causing complications. Business support comes in many forms, and one form is technology. Businesses need updated technology to increase operational efficiency, communicate with clients, and connect with potential customers. If your business is struggling to keep up because your current equipment or software doesn’t align with modern business practices, it’s time to invest in support services.
When family members are unofficial employees. Many small and developing businesses turn to family members for administrative duties, even if they aren’t formal employees. These family members often lack the formal training of a hired employee, which can lead to unsatisfactory work. This practice is not only a business hazard, but can put stress on personal relationships.
All of these scenarios can be avoided with small business support services like Intelligent Office. Virtual assistants are capable of fully handling inbound and outbound calls, monitoring electronic communications, scheduling appointments, and any other relevant administrative duties. And access to an Intelligent Office location provides businesses with modern business equipment for a fraction of the cost of furnishing rented commercial office space. If these scenarios sound too familiar, get a quote from Intelligent Office today!