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Client Profiles

Foot and Ankle Specialists of the Mid-Atlantic - Kensington & White Oak/Silver Spring Divisions

Company Profile: Foot and Ankle Specialists of the Mid-Atlantic (FASMA) is a diverse group of foot and ankle surgeons, dedicated to providing advanced and comprehensive foot and ankle care, to all patients, in a warm and caring environment. FASMA doctors offer a full scope of surgical and non-surgical treatment options, emphasizing open communication and patient education. It is FASMA’s aim to relieve patients of pain, and facilitate a quicker return to a high level of function. FASMA works with the referring physicians to ensure good health and continuity of care.

Our Challenge: Our physician offices in Kensington and White Oak/Silver Spring were looking for help to lessen the work-load of our receptionists. They were too distracted answering phones and making appointments to efficiently greet and checkout patients visiting the practice. Our own success was overburdening the front desk staff and limiting the attention they could spend with patients.

Our Solution: One year ago, the Kensington and White Oak/Silver Spring Divisions of FASMA retained Intelligent Office’s Remote Receptionists to answer and direct all calls and schedule patients. We have also utilized Intelligent Office's conference room space for multiple group-training sessions and we were totally impressed with the congeniality of all of IO's employees, the space and IT options at their facility available for our needs.

Working with the Intelligent Office has benefited our staff as well as our patients. Transferring calls to IO has freed the front desk to offer the concierge-style care to patients, in our office, giving them the attention they deserve. Our in-office staff is more productive and focused on patient care. Also, with the multiple receptionists present, at IO, to answer our calls, patients calling our office are rarely put on hold making us look that much better! While we have not really saved money, there is a "value-added" benefit that IO offers by taking the burden off our receptionists, which ultimately leads to happier staff and better patient care. Happier employees, in our offices, keep our staffing stable. Happy staff makes happy doctors!

We have referred colleagues to and will continue to refer friends and colleagues to Intelligent Office. IO becomes part of your office team. They are friendly, dedicated to the success of the companies they represent and they do what is needed for the success of all involved. IO learned what we do, how we work, and what we expect of all of our in-house employees. They excel at all levels and are an integral part of our team!

NSAA, National Surgical Assistant Association

Company Profile:Established and incorporated in 1982, the National Surgical Assistant Association (NSAA) is an organization for physician’s extenders who specialize in surgical assisting. The NSAA was the first organization in the country to establish standards of professionalism and proficiency for Non Physician Surgical Assistants. NSAA members are employed by a hospitals, surgery centers and surgical assistant staffing firms. There are also a large group of independent contractor surgical assistants.

"The Intelligent Office has been working with the NSAA for a little over a year now and it has been such a pleasure from the beginning. The ladies who work in the office are always upbeat and eager to assist in any way they can. They are very prompt and welcome any requests that we have. There is no way I could do my job without these wonderful ladies. I would highly recommend their services to any business looking for some extra help." Jami Reilly, Member Services Coordinator

MainStreet Financial Planning

Company Profile: MainStreet Financial Planning (MSFP) is a fee-only, project or hourly practice. We are based in Odenton, Maryland with additional offices in Washington, DC, Santa Barbara, California, San Mateo, California, and New York City. MSFP does not sell products or manage money. The firm solely provides advice. For those at a distance we use Skype and other online tools to save time and money. Founder Jim Ludwick, and Anna Sergunina, both CERTIFIED FINANCIAL PLANNER professionals, provide a wide range of comprehensive or a la carte services for individuals, families and employers including non-profit organizations. This includes financial planning, investment advice, real estate advice, insurance advice, and seminars for employees along with individual counseling sessions at the work site.

“We've been with Intelligent Office Washington, DC for over six years now. We chose them for our virtual office and meeting room needs because they treated us with the utmost respect in a friendly manner. That wonderful treatment was exemplified by the action of delivering a glass of water to my young assistant at the time, after she was asked if she wanted anything. They treated her like an equal of the business owner. All of the other locations we visited that day sent her off to get her own glass of water.

That closed the deal. If they treated everyone that way I knew we would have great first impressions for our prospective clients. We have never been disappointed. In fact, just yesterday, a former white house staffer and law firm partner complimented me about the IOW staff amd how professional and friendly they were in telephone interactions in setting up and confirming appointments. I couldn't wait to call IO DC and tell them how proud they made me feel.

We routinely recommend IODC and know that this is a cost effective option for small businesses or businesses like ours with multiple locations.

We are now using many other IODC services these days because we know can rely on them to get the job done in mailing cards, setting appointments and telling callers about our business model. They are an integral part of the MSFP team.

Enthusiastically submitted, Jim Ludwick

Founder, MainStreet Financial Planning, Inc.

William Mulholland of WM Group

"I have been with the Intelligent Office since August, 2006. The management and staff have always been friendly, courteous and professional. The working environment is first class and the IO support is unparalleled. I am always complimented by my clients and would recommend IO to any business looking for a top notch business environment and flexibility of location. – William Mulholland, CPA, WM Group"

Dr. David Rogers with the Healrh & Climate Foundation

“As a small non profit organization, keeping office costs to a minimum is a must. Every dollar saved goes to support our primary mission of helping combat climate-sensitive diseases, like meningitis and malaria, amongst the world’s poorest. Intelligent Office helps make this possible by providing us with professional, friendly staff, well equipped offices and conference facilities only when we need them. This is a great solution for a small business that doesn’t need a full-time receptionist, but wants a full-time presence in DC. Thanks Intelligent Office! “

Advanced Laser Tattoo Removal

Company Profile: Advanced Laser Tattoo Removal is Washington DC’S oldest laser center that is dedicated to tattoo removal. It’s all we do. Our philosophy is simple, we will provide the best tattoo removal treatment possible, safely and affordable, with personal attention to each and every client. This is possible because, we only do one thing tattoo removal, but we do it well.

“I have been utilizing Intelligent Office to schedule appointments for my tattoo removal business since 2011. Having Intelligent Office staff answer my phones in a professional manner and schedule appointments has tremendously eased my workload. My clients are impressed with my knowledgeable and courteous “staff members”. In addition, Intelligent Office members have been available to assist in client contacts when I have time sensitive schedule changes. As a result of utilizing Intelligent Office services, I have been able to focus more on expansion efforts resulting in a 40% increase in business. I would recommend Intelligent Office to any company that is making tough, strategic decisions to grow their business.”

Joshua Harrison of GMAC Real Estate

I am a dedicated office client in your Washington DC location. When I started looking for office space, I visited a number of potential locations in the DC area. What impressed me most with the Intelligent Office was the nice, vibrant look of the office and the friendliness of the staff when I toured the facility. Choosing IO for my office was a great decision. The services you provide are top-notch and the pricing is very competitive. I continually recommend IO to my colleagues that are considering a shared office space. Intelligent Office is certainly the best service of its kind. Other companies seem to have one piece of the puzzle or another, but IO puts it all together in an astoundingly useful package that just can't be beat! Keep up the great work!! "

Gregory Reisher of Reisher Law

"One of the best decisions I made when starting my business was choosing the Intelligent Office as my virtual office. The receptionist services put a courteous and welcoming front to my clients, and most importantly, my prospective clients. In addition, I count on the Intelligent Office for a wide array of administrative tasks and processing work. When I need to meet in the office, the IO staff represents the level of professionalism that I would expect from my own employees. I consider the contributions of the IO staff as one of the main reasons for the growth and success of Reisher Law."

Lawrence Guyot of ETTE, Inc.

"My company's experience with IO was nothing short of great. During our time working with them, we regularly received compliments from our clients about "our receptionists". In addition to using IO's receptionist services, we had them perform outbound calling services as well. That too was very well received. Even though we no longer need IO's services, I continue to recommend them to my clients, especially during these hard economic times. IO is both cost effective and very professional in the delivery of their services. I can recommend them without reservation."

Gingrich Communications

“Intelligent Office has provided a fairly priced solution to our office space and customer relations needs. Always professional and always kind, their services are integral to our everyday operations.” ~ Gingrich Communications

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(202) 587-5600

Suzanne Sunshine Business Development Manager

Intelligent Office, Washington DC

“With our customized, boutique-style approach to working with our clients, we strive to bring your business world-class service. ”

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