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Start-Ups

5 Reasons You Need to Stop Answering Your Phone

By Jake Nordquist   |    June 5, 2017   |    9:57 AM

 

Outsource Phone Answering and Grow Your New Business

Congratulations! You’ve launched your new business and now it’s time to get operations humming along smoothly. So, what’s the next step? 

While we can’t provide you with a customized and detailed roadmap that leads to your wildest business dreams coming true, we can help you save time and operate more efficiently. One of the best ways to do that is to stop answering your phone.

Sound counterintuitive or too good to be true? Keep reading to learn how you can ignore your phone while growing your business. 

1. You’re already working on something else

You could stop what you’re doing, redirect your focus, answer the phone, take the call, and then try to get back to what you were working on beforehand. 

Or, you could handle phone calls more efficiently — let a virtual assistant take the call. Review their notes the next time you switch gears and then call the person back. You’ll never miss an important call because you were too absorbed in another project or task. 

2. The caller can always leave a message 

When you have a question or need to talk to someone, you’d probably rather speak to the person than leave a message on their voicemail (or worse, chat with an automated robot). You certainly don’t want your own customers and clients becoming irritated about always being directed to voicemail. 

But, when you have a virtual assistant handling receptionist duties like phone answering, the caller can always leave a message with a real human. Now, everyone wins. 

3. You’ll be more prepared when you do call the person back

A call came in and you missed it. Thankfully, your virtual assistant took down the caller’s name, message, and contact information. 

When someone else takes calls for you it gives you more time to review what the caller needs before responding. Let’s say a customer called with an issue regarding their order. You could receive their message, look up their order, and resolve the issue before making that return phone call. Your customer will be blown away by the fantastic service and you’ll have saved yourself some time.

4. A virtual assistant can handle customer support

Let’s hack your productivity even more by giving your virtual assistant some more responsibility over the phones. You can have a virtual assistant take down messages, but they’re also capable of so much more. 

For example, you could have an on-demand assistant dedicated to phone answering and customer support (and you know how vital good customer support is for small businesses). Based on your guidelines and boundaries they’ll work autonomously to resolve customer service tickets efficiently.

And, there’s no need for you to answer the phone or return a call! 

5. You can outsource calendar management to someone else 

Do you ever get phone calls from people trying to schedule appointments, meetings, and other events? This is another easy, yet time consuming, task that you can outsource to a virtual assistant.

The next time someone calls wanting to schedule a working lunch, your assistant can open up your calendar and take care of the scheduling without distracting you from your work. It’s yet another way that hiring a virtual assistant can help you take back some of your time, because that business isn’t going to grow itself.