10 Top Benefits of a 24/7 Phone Answering Service
24/7 phone coverage isn't just for emergencies - this service can also help you grow your business, improve the customer service experience, and more.
With that in mind, let’s explore the biggest benefits of utilizing a 24/7 phone answering service.
1. Never miss an important call
This is perhaps the most obvious benefit of a 24/7 phone answering service, but it’s an important one.
When the phones are always covered, you never have to worry about missing a call from a colleague or prospective customer… no matter how busy you are.
2. Focus on what matters most
When someone else has the phones covered, you’re free to focus on the things that matter most in business and life.
That could mean more time to focus deeply on a big project, more time for friends and family, and more time for your favorite hobbies.
3. Improve customer service
Customers don’t want to leave a voicemail or press 1 to speak to a live representative — they want a real person to answer from the get-go.
Whether your callers want to schedule an appointment, ask a question, or something else entirely, 24/7 phone answering ensures an excellent customer service experience.
4. Scale your customer service
When a business grows, one of the toughest areas to manage is customer service, because coping with increased call volume isn’t always easy. You don’t want to be understaffed, but overstaffing can also cause problems.
Luckily, scalability is built into the phone answering service experience. As call volume fluctuates, so does the amount you pay for the service. You only pay for minutes used, and nothing more.
5. Spend time on other business areas
Entrepreneurs and small business owners have a lot on their plate. When a call comes in, it takes time away from those other important tasks. A phone answering service means there’s no need to switch between taking calls and getting work done.
6. Increased revenue
Phone calls to your business often provide an opportunity to make a sale. When your business can provide better customer service, increased revenue naturally follows. That’s because you’ll be able to schedule more appointments and capture more leads.
7. Your business will appear more professional and established
The right phone answering service will employ well-trained, professional, and tactful virtual receptionists. When someone calls your business, they’ll be greeted by a friendly voice that’s ready to help.
Just make sure to choose a provider that’s committed to delivering a fully customized service. For example, at Intelligent Office, our virtual receptionists get to know your business and its needs. They serve as an extension of your team and the difference is clear to callers.
8. All of your phone messages in one place
With a 24/7 phone answering service, there won’t be anymore post-it notes scattered around the office or random emails with random messages.
All of your messages will be delivered to the same place, typically via email or through the provider’s client portal.
9. Phone answering is an affordable solution
When compared to hiring and training a receptionist, phone answering is by far the more affordable solution.
Plus, you’ll save money on equipment — there’s no need to buy a specific type of phone system when you use a 24/7 phone answering service.
10. 100% reliability, all day, every day
When you depend on internal staff members to answer the phones, problems can quickly arise. Vacation requests, illness, and other scheduling dilemmas are common.
With a 24/7 phone answering service, you don’t have to worry about any of those issues. It’s dependability you can count on, and that peace of mind can be priceless.
