Ditch the Traditional Call Center and Try Intelligent Office’s Virtual Phone Answering

by Townes Haas
4/9/2014 9:17:14 AM

Choosing a virtual phone answering solution for your business

Imagine this scenario: a potential customer or client looks up your small business or organization’s contact information online, and decides to call. Perhaps they’re ready to buy, but they want some more information before placing an online order or setting up an appointment. They could have an urgent technical problem that needs attention, ASAP.

They make the call. But the line just rings, and rings, and rings. Or, maybe a live person does pick up, but they don’t use your business’s name, and the call feels cold and impersonal. Then there are the never-ending recorded menus – press 17 different numbers to, eventually, speak with a representative. Maybe. You might even answer the call yourself, but your hectic schedule forces you to place the would-be customer on hold.

Ouch. The likelihood of that person becoming a diehard fan of your business just diminished greatly.

How does a traditional call center work?

Traditionally, businesses have turned to call centers as a cost-effective way to provide live support to callers. These centers can make outgoing calls and field inbound calls for a company, since outsourcing phone answering is far cheaper than maintaining in-house staff, especially during peak times. But does a call center agent really have your businesses best interests at heart?

Traditional call centers are impersonal, and often frustrating

We’ve all been there: we call a company’s toll-free number, almost expecting to be irritated by lackluster customer service. Confused call center agents are the norm, and it’s obvious that they’re jacks-of-all-trades, but masters of none, as they juggle information on several businesses.

Wouldn’t it be great if there were an easy, efficient, and affordable way to make sure that your own customers and callers never feel that way about your business?

How Intelligent Office’s phone answering is different

Intelligent Office’s phone answering becomes an extension of your business, because the goal is to make callers feel like they are talking to an employee of your company. Receptionists answer calls to your business number using your business name, delivering brilliant customer service every time, because they actually know the intimate workings of your company.

With voicemail to email, never miss another message

The faster you’re able to respond to a caller, the happier they’ll be. With Intelligent Office, you don’t have to carve out time to sift through your voicemail at the office. If you’re away from your phone, Intelligent Office will send an email with an mp3 of your message straight to your inbox so you can retrieve and listen to your messages from anywhere.

Despite the popularity of email, people still like to hear the voice of another person. Every business owner knows that providing mind-blowing customer support is one major key to success, and Intelligent Office’s Virtual Assistants makes that task a bit easier. And, if you want even more ways to help your business shine, check out some of the other services that Intelligent Office has developed to make running a business a lot less stressful.

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