5 Reasons You Need to Stop Answering Your Phone

by Megan Hettwer
6/5/2017 9:57:30 AM

 

Outsource Phone Answering and Grow Your New Business

Congratulations! You’ve launched your new business and now it’s time to get operations humming along smoothly. So, what’s the next step? 

While we can’t provide you with a customized and detailed roadmap that leads to your wildest business dreams coming true, we can help you save time and operate more efficiently. One of the best ways to do that is to stop answering your phone.

Sound counterintuitive or too good to be true? Keep reading to learn how you can ignore your phone while growing your business. 

1. You’re already working on something else

You could stop what you’re doing, redirect your focus, answer the phone, take the call, and then try to get back to what you were working on beforehand. 

Or, you could handle phone calls more efficiently — let a virtual assistant take the call. Review their notes the next time you switch gears and then call the person back. You’ll never miss an important call because you were too absorbed in another project or task. 

2. The caller can always leave a message 

When you have a question or need to talk to someone, you’d probably rather speak to the person than leave a message on their voicemail (or worse, chat with an automated robot). You certainly don’t want your own customers and clients becoming irritated about always being directed to voicemail. 

But, when you have a virtual assistant handling receptionist duties like phone answering, the caller can always leave a message with a real human. Now, everyone wins. 

3. You’ll be more prepared when you do call the person back

A call came in and you missed it. Thankfully, your virtual assistant took down the caller’s name, message, and contact information. 

When someone else takes calls for you it gives you more time to review what the caller needs before responding. Let’s say a customer called with an issue regarding their order. You could receive their message, look up their order, and resolve the issue before making that return phone call. Your customer will be blown away by the fantastic service and you’ll have saved yourself some time.

4. A virtual assistant can handle customer support

Let’s hack your productivity even more by giving your virtual assistant some more responsibility over the phones. You can have a virtual assistant take down messages, but they’re also capable of so much more. 

For example, you could have an on-demand assistant dedicated to phone answering and customer support (and you know how vital good customer support is for small businesses). Based on your guidelines and boundaries they’ll work autonomously to resolve customer service tickets efficiently.

And, there’s no need for you to answer the phone or return a call! 

5. You can outsource calendar management to someone else 

Do you ever get phone calls from people trying to schedule appointments, meetings, and other events? This is another easy, yet time consuming, task that you can outsource to a virtual assistant.

The next time someone calls wanting to schedule a working lunch, your assistant can open up your calendar and take care of the scheduling without distracting you from your work. It’s yet another way that hiring a virtual assistant can help you take back some of your time, because that business isn’t going to grow itself.

Additional Resources to Help Grow your Small Business

White Paper

How Mail Services and Professional Addresses Help Entrepreneurs Succeed

In today's mobile economy, digital entrepreneurs often work from varying locations. While this can help save money and increase agility, it comes with one big drawback:

Read More >
White Paper

Virtual Assistants Provide a Competitive Edge

Countless small business owners rely on remote assistants or offsite receptionists to help with critical organizational duties. While some are content to offload simple tasks to self-employed, stay-at-home support people, others demand more comprehensive services...NULL

Read More >
White Paper

Virtual Assistants & Remote Assistants: A Comparison

While the traditional virtual assistant is likely to work from home, an executive-level virtual assistant is part of a greater brick-and-mortar presence. This fundamental difference opens the door for extensive training opportunities that broaden the professional's support capabilities.

Read More >
White Paper

Overview of Virtual Offices, Executive Suites and Co-Working Spaces

Work has changed. In an age of instant communication, cloud-based applications, and workplace versatility, the era of the traditional office culture has come to an end. Providers of virtual offices, executive suites and co-working spaces have effectively liberated the nation’s work culture, adding dynamic and energizing new choices...

Read More >
White Paper

Part 1 of 4: Introducing the SBA

For entrepreneurs and small business owners, navigating the tricky terrain of creating a sound business plan, forecasting for growth and developing an operative growth strategy can be a major challenge. Fortunately, American entrepreneurs and operators have access to one of the most effective resources in the worldwide market...

Read More >
White Paper

Part 2 of 4: Starting a Small Business

Navigating the complex terrain of creating a sound business plan, forecasting for growth and developing an operative growth strategy can be a challenge for entrepreneurs and small business owners. Fortunately, American entrepreneurs have access to one of the most effective resources in the world via the Small Business Administration (SBA).
... Click to read more

Read More >
White Paper

Part 3 of 4: Managing a Small Business

Congratulations! You have gotten your small business up and running. Now what? This part of our four-part series on leveraging the Small Business Administration to help you launch and manage a small business will focus on the operational aspects of running a business. Whether you need leadership strategies, day-to-day decision making skills
... Click to read more

Read More >
White Paper

Part 4 of 4: Marketing, Sales and Contracting

Understanding marketing and sales as well as the technical complexity of our Internet-driven society gives entrepreneurs a distinct advantage over the competition. This final segment of our four-part report will take a deeper dive into the logistics and philosophy of marketing and sales and their impact on your business success.
... Click to read more

Read More >
White Paper

DIY Marketing Tools

If a business isn’t marketing, its potential customers are not finding it. Small to medium size businesses often struggle with spending hundreds of thousands of dollars on marketing. New DIY marketing tools, however, have eliminated the need to spend astronomical amounts on online and traditional marketing. These tools
... Click to read more

Read More >
White Paper

Virtual Office For Legal Professionals

Law firms (large and small) and solo legal practitioners alike can use virtual office services and spaces to run their entire legal operations or as a supplement to a home office or traditional brick-and-mortar offices. Virtual office services can be particularly useful during trial preparation
... Click to read more

Read More >
White Paper

Finance & Tax Professionals

Finance and tax professionals, whether they work solo or as part of a larger firm, can use virtual office spaces and services to stay on top of their workloads, especially during the busy tax season. Professional virtual office spaces can be particularly useful when back-to-back client meetings are necessary...

Read More >
White Paper

Traveling Entrepreneur

As business people and entrepreneurs continually strive to grow their business, doing so frequently involves traveling around the country to attend networking or tradeshow events, meeting clients and prospects on their own turf, and getting some face-time with colleagues, contractors or employees who may operate in a remote location. Preparation
... Click to read more

Read More >
White Paper

Virtual Office Eguide

Have you ever wondered why some small businesses are successful and others are not and what do these successful companies do to gain an edge over their competition? Through our years of experience
... Click to read more

Read More >