Intelligent Office of Fairfax

Intelligent Office of Fairfax

Customer Appreciation Case Study

Philadelphia Independence

Situation

The Philadelphia Independence is a Women’s Professional Soccer (WPS) team and member of the WPS league. In the two years leading up to and through its inaugural season, the team maintained a business office in the Washington metropolitan area, in proximity to the WPS league offices. The Independence office, staffed by 1-3 front office professionals, gave the team easy access to league resources, prospective investors, and a rich recruiting ground. The Business and Finance Director maintained her primary office at Intelligent Office of Fairfax during the team’s first two years of operation.

Action

Physical office space was as important to the Philadelphia Independence as administrative support. The Independence occupied 1-3 dedicated offices at various times between March 2009 and November 2010, and always relied heavily on telephone, mail, and meeting support. As a branch office, access to copiers, printers, and other office equipment were a core need while communications with the home office in Philadelphia were a constant business requirement.

Results

Dedicated support for calls and other correspondence allowed Philadelphia Independence staff to focus on the larger strategic needs of their young organization. Nice appointed offices and conference rooms in Class A space allowed the team to present themselves appropriately to business partners, league officials, players, and other guests. The team’s branch office in metropolitan Washington was viewed as a great success due in large part to the facilities, amenities, and professional support provided by Intelligent Office of Fairfax. 

“From the time we established our branch office, the Intelligent Office of Fairfax team became an extension of our staff. From handling phone calls and processing mail to setting up meetings and conferences, they made everything tied to our business run very smoothly. Their customer service was excellent and the staff was very professional. Intelligent Office of Fairfax was truly part of our team.”  —Carrie Fary