Intelligent Office of Fairfax

Intelligent Office of Fairfax

Customer Appreciation Case Study

Garretson Phillips, P.C.

Situation

Garretson Phillips, P.C., is a law firm that provides criminal defense counsel to clients at county, state, and federal courts in Fairfax, Arlington, and Prince William counties and throughout Northern Virginia. Garretson Phillips attorneys typically spend normal business hours either in court or meeting with clients where they are being held. With an individual caseload that involves more than 50 clients at any one time, Partner Kimberly Phillips often writes motions and handles e-mail and other critical client communications remotely between court appearances and client meetings.

Action

While physical office space is not a top requirement for Garretson Phillips, dedicated support for critical correspondence is vital. Phillips and another partner chose virtual office arrangements at Intelligent Office of Fairfax. This allows Garretson Phillips attorneys to manage demanding schedules while being supported by a highly trained team at the office. Intelligent Office technology allows attorney court schedules to be consulted when handling incoming calls, phone calls to be routed to mobile phones, voice messages to be delivered as sound files via e-mail, and incoming faxes to also be routed via e-mail. Office and conference room space are available on an as-needed basis.

Results

Virtual office arrangements and dedicated support for calls and other correspondence allows Garretson Phillips to successfully deliver a high level of client service against a backdrop that would otherwise keep attorneys out of reach for hours or days at a time. The correspondence gaps are bridged by a committed team using top tools and processes.   

“I couldn’t get by without Intelligent Office of Fairfax. I am unavailable during most business hours but I still need to respond to many critical calls and faxes every day. Even if a pressured client seems demanding, the Intelligent Office team takes the extra care to handle every call respectfully and ensure that we can meet our clients’ needs.”  —Kimberly Phillips