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Success Stories

 

Infinity Group is a Real Estate investment firm located in Denver, Colorado and specializes in the buying and selling of homes.

The Challenge

Our client initially came to us as a result of multiple unsuccessful attempts using various online "virtual office solutions" only to be dissatisfied with the service received. The initial inquiry to Intelligent Office was for basic telephone answering and the placement of the company’s property listing advertisements on Craigslist.

The Results

Our client has shared with us multiple times that we have gone above and beyond to meet all of his business needs. His goal was to find a solution that would not only grow his business, but that would give him some free time to focus on the important.

The Solution

Through our consultative approach, we provided the Infinity Group with a customized solution for their business along with the high level service it demanded. The customized solution for Infinity Group includes inbound and outbound calls, researching and generating lists for targeted marketing mailers, designing and mailing of postcards to potential sellers and buyers, advertising properties for sale on multiple sites (Craigslist, Zillow, etc.), scheduling all showings, researching vendors (house cleaners, carpet cleaners, etc.), entering callers into a CRM, paying invoices, checking and returning voicemail messages, reviewing property details in the MLS and more.

The Feedback

"With Intelligent Office, I have noticed my business continue to grow and thrive and at the same time, I am having to do less." Brad, Infinity Group Denver, Broker-Owner.

Era Carpet Cleaning offers both janitorial and carpet cleaning service for residential and commercial properties throughout Denver.

The Challenge

Jesse Miranda came to Intelligent Office because he was missing calls and losing business. He would find that when he returned calls to a missed number the caller typically would have already called another business. In addition to performing residential cleanings himself, Jesse found himself struggling to maintain the commercial and janitorial side of his business.

The Results

As a result of utilizing our Intelligent Assistants, Jesse is more efficiently running the residential side of his business and has seen a 50% increase in his janitorial and commercial business. Because we are capturing client information through the intake forms, Jesse is able to focus on cleanings while maintaining a high level of customer satisfaction and increasing his revenue.

The Solution

We found that the best solution for Jesse was our Intelligent Assistant services. Through our consultative process we learned that Jesse would also benefit from customer services including providing an accurate quote for the service requested, appointment scheduling, and confirmation calls to remind his clients of their upcoming cleaning. In addition we have created an intake form that allows us to capture new client information and start the bidding process for Jesse and his team.

The Feedback

"Signing up with Intelligent Office has been one of the best decisions I've made for my business. My clients compliment the operators all the time! They say how professional and courteous they are when speaking on the telephone. Intelligent Office has been a huge help. I'll refer everyone to them." Jesse Miranda

Skillstat are critical care practitioners and educators across most healthcare disciplines.

The Challenge

Skillstat provides courses that are designed for the real world, updated with best practices for responding to cardiovascular emergencies. With a high call volume for class registration and a need for professional meeting room space it was quickly becoming unmanageable and taking up too much of our clients time.

The Results

Since taking over the phones and booking boardrooms for medical training courses, the client has been able to focus and concentrate on what it does best “building and keeping basic critical skills” and does not experience the stress and the distractions of running an office.

The Solution

Intelligent Office devised a custom call management / booking solution for Skillstat. Calls are answered by a main receptionist that is able to take the needed information and email the details immediately to contact person. Intelligent Office provides the client with real-time call answering so that no calls are missed or sent to voicemail. The caller always speaks to a live person . Meeting rooms are booked in advanced and setup to the client’s needs and specifications.

The Feedback

I want to take a moment to thank you for the ‘above and beyond’ service that you, Teresa and Noreen - the Intelligent Office team I have come to know and trust – have provided SkillStat since your office opened last year. The inherent benefit of your shared office services was at once realized – it is very affordable, set-up was quick and easy, and our company was able to concentrate on its core work without the distractions of running an office. Tracy Barill President SkillStat Learning Inc.

Odyssey Health Services specializes in treating a variety of mental and physical health conditions that result in absenteeism or prolonged time off work on either sick or disability benefits.

The Challenge

The company specializes in treating a variety of mental and physical health issues so it’s very important that calls be answered by a professional friendly receptionist. It is imperative that calls are answered, screened and passed onto the correct team member. Patients calling in need to feel that their calls are important and that they will be dealt within a reasonable time frame and not just sent to voicemail. It is very important to them that they are located in an office that is efficiently operated by pleasant staff, organized and clean.

The Results

Client is extremely happy with our services. The patients often comment on the friendly professional receptionists. Calls are now answered promptly, directed efficiently and in a friendly manner instead of being sent directly to voicemail.

The Solution

Intelligent Office was able to offer a solution that was right for both Odyssey Health Service’s budget and needs. Calls are answered by the third ring by a team of friendly professional receptionists. Calls are screened and then passed on to the correct team member so that the client is happy and the Odyssey Health team is able to book appointments and deal with health issues in a timely manner. The team members are now able to concentrate on dealing with their patients, instead of worrying about answering phones, fielding calls and responding to voicemails.

The Feedback

“Our company provides health services across Canada. We utilize professional office spaces in a number of major cities in Canada. We moved into the Intelligent Office space at 1285 West Broadway in Vancouver several months ago. We have been extremely satisfied with the efficiency, friendliness and helpfulness of all the Intelligent Office staff we have encountered. We are also most pleased with the physical work environment including the consistent cleanliness and orderliness of the work areas. The space and building are attractive, well maintained and well located. We are most pleased in comparison to other spaces we are using or have used - this is certainly among the best.” Richard G. Marlin Ph.D. Psychologist (Alberta, British Columbia, Nova Scotia, Ontario) Director, Odyssey Health Services

Versacold is the largest temperature-controlled storage/distribution company in Canada.

The Challenge

Versacold launched a toll free line for sales enquiries. As the line became busier, they needed a solution to effectively handle a high volume of incoming calls. Versacold has a large number of calls coming in from potential new clients looking for shipping options and routes as well as existing clients need to track/trace shipments or change shipping routes/destinations. Client also needs to have callers directed to the correct person for each of their locations across Canada and handle basic complaints. No other company – call centres or business centres – could handle Versacold’s detailed requirements effectively.

The Results

Since taking over the toll free line, the number of customer complaint calls has dramatically reduced as information is now provided the first time the customer calls in. Significant overall improvement in the length of time it takes for a caller to get the information they require in regards to shipments, warehouse locations, etc. Sales enquiries are now captured and prioritized for immediate response, instead of being lost in the general voice mail – resulting in increased revenue. Detailed call reporting is provided so Versacold can track sales enquiries and analyze effectiveness of regional marketing campaigns.

The Solution

Intelligent Office devised a custom call management solution for Versacold. Calls are answered by a main receptionist that is able to give out correct contact person’s information and field calls to correct locations across Canada. Intelligent Office provided the client with call answering from 8am to 8pm EST. All calls are answered instead of going to a main voicemail where client may wait 24 hours for a response.

The Feedback

"We appreciate the efforts of the Intelligent Assistants. Now different types of calls are answered in a professional manner by knowledgeable staff. By integrating services from offices in the East and West, calls are answered live for 12 hours per day – a significant improvement over trying to handle calls themselves with many inquiries ending up in voice mail. Activity reporting provided to management informs them about call volumes and inquiry types by region."

SWCA  is a communications firm producing strategic, creative graphic design, web design, food packaging design, and corporate based design projects. 

The Challenge

The company has been with a virtual office competitor for a number of years and was not happy with the services provided or the cost of running his business with them. The office environment was cold and unfriendly, and the package cost of services was skyrocketing.

The Results

Client is extremely happy with the services, his clients comment on his friendly professional receptionist. His calls are now answered promptly and in a friendly manner instead of being sent directly to voicemail.

The Solution

Intelligent Office was able to offer a solution that fit within SWCA’s budget in an office with a warm and friendly atmosphere. A la carte pricing was used to tailor the solution to the customer’s actual requirements.

The Feedback

Client Testimonial: Intelligent Office is a fantastic place to work! I have extensive experience with one of the large competitors, and I can say that hands down Intelligent Office is a far superior office alternative. The staff is friendly and helpful, and with the positive atmosphere here at Intelligent Office it is pleasure to come to my office every day. All inclusive pricing at Intelligent Office is more economical, and providing flexible terms to meet my needs was a pleasant and unexpected surprise. The IO Management and team went above and beyond my expectations to create a deal that worked for my challenging situation. I would not hesitate to recommend Intelligent Office to any business. Dave Wood, Managing Partner Sheldan Wood Creative Associates Ltd.

Commercial, industrial and residential power washing services.

The Challenge

Dominion has been using a phone answering service in a neighbouring city until it went out of business a few years ago, at that point they began answering the phones themselves. As the company grew and the volume of calls increased it became rather overwhelming, and the customer was losing sales calls and missing revenue. Dominion needed a phone answering solution that would capture sales opportunities.

The Results

Revenues have increased due to the efficient system of catching and converting sales opportunities.

The Solution

By being able to offer a customized phone answering service, Intelligent Office could answer the client’s phone in a professional friendly manner, provide basic information on the services and schedule sales appointments immediately on first call. Sales opportunities are being captured right when the prospect calls in.

The Feedback

John has not only given us a fantastic letter of recommendation on how friendly our receptionist is as well as on how we have impressed his clients but also referred us to friends and colleagues - three of whom have signed up for the same service. “I would like to take this opportunity to commend you and your staff for providing such an exceptional service. I certainly recommend the services Intelligent Office has to offer to any business seeking to have their phones answered and messages taken in a professional manner.” John L. Gould, President